15114- Customer Service Representative B

This vacancy is now closed

 
Ref
21145
Department
LBG - Customer Service Representative B
Location
LBG - Cheltenham
Salary
£10.12
Closing date
15/04/2020
Description

Customer Service Advisor

Location: Cheltenham  

Pay Rate : £10.12 per hour

Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you.

Pertemps are recruiting on behalf of Lloyds Banking Group for a Customer Service Advisor. If you want to join a leading bank, committed to supporting customers, communities and businesses for over 320 years then read on.

As a Customer Service Advisor you will be using your excellent customer service skills working in their Cheltenham site and will be working in the Insurance & Wealth department as a lead point for our customer to gain access into the range of services Lloyds has to offer. As a Customer Service Advisor your attention to detail is key, as is the ability to keep a focus on customer outcomes.

CUSTOMER SERVICE ADVISOR ROLE:

  • 6 month temporary role with a possibility of extension or potential to go permanent
  • Working patterns Monday – Friday between 09:00 – 18:00.
  • 35 hours a week

CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:

  • Telephony, digital and administration based tasks to service customer queries - approximately 70% telephony and 30% administration
  • Provide technical advice and guidance on your areas of expertise to both external customers and colleagues at all levels.
  • Dealing with customer data ethically and in accordance with the FSA (Financial Services Authority) requirements.
  • Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised.

CUSTOMER SERVICE ADVISOR SKILLS:

  • Excellent communication skills (both verbal and written)
  • Excellent customer service and administrative skills
  • Attention to detail is key
  • Ability to embrace 'in the moment' coaching to develop your skills and knowledge
  • Adaptable to change and willing to embrace new ideas

WHAT’S IN IT FOR YOU?

  • Paid training
  • Great rates of pay
  • Onsite parking
  • Potential for extension or a permanent position
  • The opportunity to work with some of the most influential and experienced managers in the banking industry

If you are successful as a Customer Service Advisor you will be required to pass a CREDIT CHECK and DBS CHECK